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Privacy Statement & Terms of Use

This webpage is managed by PLEA Community Services Society of BC (PLEA) in partnership with our web services provider. The web services provider is a 3rd party agency that helps design, develop, host and maintain the website. Our agreements with our web services provider contain a non-disclosure clause pertaining to any sensitive information they are privy to while providing services to PLEA. The name of the current web services provider can be provided by contacting [email protected].

PLEA respects the privacy of every individual – a premise we employ in our interactions whether they be in person or online. This page explains PLEA’s approach and commitment to respecting the privacy of our website users, what type of information we collect from our visitors, and how we use that information.

Information we collect about you and how we use it PLEA does not collect personally identifiable information from individuals unless they provide it voluntarily and knowingly. If a visitor submits their contact details through this site, PLEA uses these details for the purpose of providing the information requested only.

Cookies and Google Analytics

This site collects non-personal statistical information, such as site traffic and usage patterns, through cookies. A cookie is a small script placed on the hard drive of your computer for the purpose of recognizing you when you return to our web site. While these cookies do not provide us with any personal details about you, they help us understand how you use the PLEA web site such as what links you click and what pages you access on a regular basis. Visitors have the option of accepting or rejecting the use of cookies when they first visit the website.

We analyze cookies using Google Analytics which helps us see what areas of our web site are most popular, and what areas of our site need to be improved. Access to Google Analytics is restricted to PLEA, and our web services provider who provide technical support to PLEA in managing its websites.

Google Analytics uses IP addresses to provide and protect the security of the service, and to give website owners a sense of the geographical location of their users. So, when you visit the PLEA web site, we can determine the general location from which you are visiting. This information helps us diagnose any problems that may arise with the server and adds to the basic statistical information we have on visitor traffic. These IP addresses are not associated with any personally identifiable information.

If you prefer to keep your site usage private, Google has created a browser add-on that blocks sites from keeping track of your interactions. You can download and install this add-on here. We also recommend that users regularly clear their cache, use a VPN and use the safe browsing mode provided by modern browsers.

External Websites

PLEA is not responsible for content, policies and practices of other websites that are accessible by hyperlinks from this site. In addition, PLEA is not responsible for the materials contained at any website linked to this site. Further, any such linkages do not constitute a PLEA endorsement of products and services appearing on other websites. We advise you to review the privacy statements of these websites.

External Systems

When a user applies to be a KidStart Volunteer Mentor, or a KidStart Volunteer Mentor logs into their report page to record case notes, they are directed to PLEA’s Case Administration and Management System (CAMS). This system is owned and operated by BJP Case Administration Management System, of which PLEA is a shareholder. If a user submits personal identifiable information to this system they do so voluntarily and knowingly. This system does collect and store personally identifiable information which is used to either process the volunteer application, or supervise the volunteer mentor, only.

When a user donates through this site the resulting data is captured in our fundraising system, which is provided by DonorPerfect who has access to the information submitted. This data is physically hosted in Quebec by DonorPerfect’s partner, AWS Canada, who facilitate access from Toronto and Vancouver. This complies with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

The donation itself is processed by processing tools that come with DonorPerfect. A secure connection is established and the information is encrypted to prevent interception during the transaction. This secure connection is maintained until the transaction is completed or terminated. The software that enables these processes is routinely updated to maximize protection of the information.


All content and materials posted on this site are subject to copyright.

All rights relating to photographs, illustrations, artworks, and other graphic materials are reserved by PLEA and/or the copyright owners. Prior permission to use, reproduce or reprint any photograph, illustration, artwork, or other graphic material must be obtained from the copyright owner, regardless of the intended use.


Every reasonable effort has been made to ensure the information of this site is current and accurate. However, mistakes do happen and therefore PLEA cannot and does not warrant that everything on this site is up-to-date, error-free or complete. If you do spot any errors please email us at [email protected]. While PLEA will do its best to correct any errors and may, periodically, add, modify, or delete any of the content, it does not make any commitment or assume any obligation or duty to do so. The user should assume that the information is current and up-to-date only as of the date it is posted to this site. Please note the images used by PLEA are stock images, used for illustrative and educational purposes only. Any person depicted in the images is a model.

Changes to this statement

We may update this statement from time to time. Thus, we advise you to review this page periodically for any changes. These changes are effective immediately, after they are posted on this page. This privacy statement was last updated in January 2021.


Please direct any questions or concerns about privacy to PLEA’s Privacy Officer at [email protected]. If you have any other questions about this website email [email protected]

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